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CONTACT US

Only questions related to issues with an order will be responded to. For all other questions please refer to our Terms and FAQ's.

Please note, we are currently experiencing extreme volume. We apologize for the major delay as we are working quickly as possible to fulfill your order.

If your payment has already been processed, we kindly ask to refrain from sending multiple emails in regards to the status of your order. In 1-2 business days, you will receive a shipping confirmation via email once your order is ready for delivery.

We greatly appreciate your business and thank you for your patience.

infoeurope@octobersveryown.net

RETURN POLICY

Please note, returns are permitted for refund of product only; original shipping costs will not be reimbursed. Return item(s) must be shipped at the customer's expense in perfect condition within 14 days of receiving the order.

To return item(s) please ship products to the following address listed below with a copy of the original invoice. Additionally, we ask that you fill out this form stating the reason for the return and submit it to Customer Service.

Unit 1, Bittern Place
Coburg Road
London, N22 6TP

A refund will be issued in the original form of payment. We will not refund the original shipping charge with the exception of faulty or incorrectly shipped items. Please note, item(s) returned must be in perfect condition or refund will not be granted.

We do not accept returns for products that were not purchased on Octobersveryown.com.

We do not exchange products.


FAQ

When will my order arrive?

Please allow 3-5 business days for order processing and verification and 5-10 business days (depending on your shipping destination) for delivery.

Any orders placed on the weekends or holidays will be processed on the next business day.

Please visit our Shipping Page for additional information for estimated delivery times.

I successfully placed an order, but why haven’t I received a shipping confirmation?

During high volume periods, please anticipate 1-3 business days for a shipping confirmation email.

If you have not received an email, please check your junk/spam mail folder. If you think you entered an incorrect email address, please contact us immediately with your full name and order number and we will re-send your confirmation.

I just placed an order, can I cancel it?

Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.

I emailed customer service, how long will it take them to respond?

Our customer service team aim to respond to your concern as quickly possible. Please allow 24-48 hours for a representative to contact you.

During releases, please anticipate a slightly longer response time. To avoid any confusion and added volume, please refrain from sending multiple emails regarding your request.

I placed more than one order. Can you combine them to eliminate multiple shipping costs?

Unfortunately, we do not merge orders. Multiple orders will be shipped separately.

What forms of payment do you accept?

We accept ApplePay, GooglePay, original Visa, MasterCard and American Express credit cards. Unfortunately, we do not accept PayPal, Visa/MasterCard Debit or any other prepaid credit cards at this time.

I tried to place an order and my credit card declined or gave me an error.

Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.

May we also suggest trying a different web browser — i.e. Safari or Google Chrome, etc.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I placed an order and received an email saying the item(s) were out of stock.

Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.

What currency are your prices in?

Orders placed by customers residing in Europe will be charged in GBP.

Am I responsible for the Taxes and Duties added to my order?

That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.

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