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TERMS & CONDITIONS

TERMS

Returns

Please note, returns are permitted for refund of product only; original shipping costs will not be reimbursed. Return item(s) must be shipped at the customer's expense in perfect condition within 14 days of receiving the order.

To return item(s) please ship products to the following address listed below with a copy of the original invoice. Additionally, we ask that you fill out this form stating the reason for the return and submit it to Customer Service.

Unit 1, Bittern Place
Coburg Road
London, N22 6TP

A refund will be issued in the original form of payment. We will not refund the original shipping charge with the exception of faulty or incorrectly shipped items. Please note, item(s) returned must be in perfect condition or refund will not be granted.

We do not accept returns for products that were not purchased on Octobersveryown.com.

EXCHANGES

We do not exchange products.

Terms of Use

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Use of Our Site and Improper Activities

You may only use the octobersveryown.net website for personal shopping purposes.  You may not transmit, post, publish, reproduce, or otherwise upload or distribute information or other material which is protected by copyright, or other intellectual property right or otherwise use our site in a manner which is contrary to law, including the posting or transmitting of any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons, images, and software, is the property of October’s Very Own Merchandising and is protected by Canadian, United States and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with octobersveryown.net. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.

“October’s Very Own”, the octobersveryown.com domain name, the logos, graphics and button icons used on our site and all graphics and designs shown or displayed in our merchandise including the “October’s Very Own” designs and OWL designs are trademarks and of October’s Very Own IP Holdings used under license by October’s Very Own Merchandising. 

Secure Processing

Octobersveryown.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy

Octobersveryown.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

 

CUSTOM DUTIES & EXPORT VAT

The standard UK VAT rate is included in all the pricing on the site. For Countries outside of the EU the VAT rate will be removed when checking out. For those Countries you will be responsible for any import duties or VAT that are applicable. October’s Very Own assumes no responsibility in those packages held in customs if those charges are not settled by the customer.

 

SHIPPING

See below for prices and delivery times. Please allow an additional 3-5 business days on top of delivery times for order processing and verification.
Please note that select merchandise may have a higher shipping cost. These costs will be specified on the product page.

Region Rate Estimated Delivery Time
United Kingdom (Excluding Jersey and Guernsey) £10 GBP 5-10 Business Days
France
Germany
Ireland
Northern Ireland
Luxembourg
Netherlands
Belgium
£15 GBP 5-10 Business Days
Austria
Bulgaria
Czech Republic
Croatia
Denmark
Estonia
Finland
Greece
Hungary
Italy
Latvia
Lithuania
Poland
Portugal
Romania
Slovakia
Spain
Sweden
Slovenia
£20 GBP 5-10 Business Days

Shipping prices are VAT inclusive.

The delivery times are only estimates and orders may experience delays during periods of high traffic.
Please check back with us periodically for any updates regarding our shipping policies.

Please note that we do not ship to P.O. Boxes.

 

COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

We use session and permanent cookies to provide:

  • Basic e-commerce features such as user login and cart functionality.
  • A better experience through usage analytics and tracking.
  • Enhanced security such as preventing multiple failed login attempts and protecting transactions.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. By deleting these cookies, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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